Intercom

Back to Vendors

Vendor summary

Category
Support
Uses AI
Yes
Processes PII
Yes
Training disclosure
yes
Retention policy
30d
Evidence status
Expiring soon
Risk / attention
Medium
  • Processes customer PII via AI
  • Evidence expiring soon

AI Vendor Questionnaire

  1. Does the vendor use AI/ML in their service?

    Yes

  2. Does the vendor process customer PII?

    Yes

  3. Is customer data used to train models?

    Yes

  4. What is the vendor's retention policy?

    30d

  5. What evidence supports these claims?

    https://docs.example.com/intercom

  6. When does current evidence expire?

    2026-03-23

  7. Is human review involved in AI decisions?

    Unknown / Not provided

  8. Does the vendor provide an AI policy or security documentation?

    Yes (link on file)

  9. What is the risk level and why?

    Risk level: medium. Processes customer PII via AI Evidence expiring soon

  10. What actions are required before audit?

    Processes customer PII via AI. Evidence expiring soon